Welcome to baskethousellc.com. We hope you are satisfied with your purchase. If the items you receive have quality issues, are damaged during shipping, or differ significantly from your order, please contact us promptly so we can assist you based on the specific circumstances.
- Return Requests
To request a return, please contact us within 30 days of receiving your order and provide your order details along with the reason for the return.
Items should remain unused and, whenever possible, in their original packaging. Returns may not be accepted for items that have been used, are damaged, are no longer in a condition suitable for resale, or otherwise do not meet return criteria.
- Quality Issues
Please contact us immediately if you receive items with quality issues, damage caused during shipping, or items that differ significantly from your order.
Once we confirm the issue, we may offer a replacement, a refund, or another reasonable solution depending on the situation.
- Returns for Non-Quality Reasons
If you change your mind about a purchase for personal reasons, you may request a return provided the items meet the return criteria.
Shipping costs for returns due to non-quality reasons are generally borne by the customer. Original shipping fees are typically non-refundable, subject to the specific details of the order.
- Refunds
Once the returned items are received and inspected, we will process the refund according to our standard procedures.
Refunds are typically processed within 3–5 business days of return confirmation. The actual time it takes for funds to appear in your account may vary depending on your payment method and the processing speed of your financial institution.
- Ineligible Returns
Returns may not be accepted in the following situations:
The item shows clear signs of use or damage;
The item is no longer suitable for resale due to customer actions;
The return request is made after the specified deadline;
Necessary accessories or packaging are missing;
Damage caused by improper use.
- Exchanges
If you receive an item with quality issues or one that differs from your order, you may contact us to request an exchange.
Exchange availability depends on stock levels and specific circumstances. If the exact item is unavailable, we may offer an alternative reasonable solution.
- Contact Us
To request a return or exchange, or for any related inquiries, please contact us using the information provided on the baskethousellc.com website.
Address: 4450 S 7TH ST, PHOENIX, AZ 85040
Company: BASKET HOUSE LLC
Email: contact@baskethousellc.com
